FAQ

Have a question? Here are answers to the things our customers ask most. If you cannot find what you need, please contact us.

What is Nirole?
Nirole is an online store offering a carefully chosen range of health, comfort and wellbeing products, from support braces and compression wear to cushions, massagers and sleep aids, all made for everyday comfort.

Where do you deliver?
We currently deliver across the United Kingdom.

How long does delivery take?
Orders are prepared in 1 to 2 working days and arrive within 3 to 7 working days, so most orders reach you within 4 to 9 working days. Delivery is free on every UK order.

How do I place an order?
Add the items you want to your cart, review your order and complete the secure checkout. That is all it takes.

Which payment methods can I use?
We accept Visa, Mastercard, Mastercard Debit, American Express, Apple Pay, Google Pay and Shop Pay.

How do I track my order?
As soon as your order ships, we email you a tracking number.

What is your return policy?
You have 30 days from delivery to return an item in its original, unused condition and packaging. For hygiene reasons, opened personal-care items can only be returned if faulty. Unless an item is faulty, return postage is the customer's responsibility. To start a return, email us at info@nirole.com.

Can I change or cancel my order?
Yes, as long as it has not yet been dispatched. Please contact us as soon as you can at info@nirole.com.

Are your products medical devices?
No. They are designed for everyday comfort and support and are not intended to diagnose, treat, cure or prevent any condition. If you have a health concern, please speak with a qualified healthcare professional.

How do I contact you?
Email us at info@nirole.com and we will reply within 24 hours, Monday to Friday, 9:00 AM to 5:00 PM (GMT).