Terms of service

These Terms of Service govern your access to and use of the Nirole website and your purchase of products from us. By using the site or placing an order, you agree to the terms set out below. Please read them carefully.

Article 1 - Conditions for the Online Store

1.1 By accessing this website and buying from us, you agree to be bound by these Terms of Service and all policies referred to within them.
1.2 These Terms apply to every user of the site, including browsers, customers and anyone who contributes content.
1.3 If you do not agree to these Terms, please do not use the website.

Article 2 - Company Details

2.1 This website is operated by Purevanta Ltd, trading as Nirole.
2.2 Purevanta Ltd is registered in England and Wales under company number 16982782.
2.3 Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom.

Article 3 - General Conditions

3.1 We reserve the right to refuse service to anyone, for any reason, at any time.
3.2 You must be at least 18, or the age of majority where you live, to place an order.
3.3 You agree not to use our products or the website for any unlawful or unauthorised purpose.
3.4 You accept that your content, other than payment details, may travel unencrypted across networks, while card details are always encrypted.

Article 4 - Accuracy and Timeliness of Information

4.1 We are not responsible if information on this site is not accurate, complete or current.
4.2 The material here is provided for general information and should not be your only basis for a decision.
4.3 We may update the content of the site at any time, but we are under no obligation to do so.

Article 5 - Modifications to the Service and Prices

5.1 Prices for our products may change without notice.
5.2 We may change or discontinue all or part of the service at any time without notice.
5.3 We are not liable to you or to any third party for any change, price adjustment or discontinuation.

Article 6 - Products or Services

6.1 Our products are intended for everyday comfort and support; they are not medical devices and are not intended to diagnose, treat, cure or prevent any condition.
6.2 We try to display our products accurately, but colours and details may vary slightly from the images shown.
6.3 We may limit the quantities of any product and discontinue any item at any time.
6.4 Beyond your statutory rights, we do not warrant that a product will meet your particular expectations.

Article 7 - Billing and Account Information

7.1 You agree to provide current, complete and accurate purchase and account information for every order.
7.2 We may refuse or cancel any order, for example where an item is unavailable, a price is incorrect, or fraud is suspected.
7.3 You agree to keep your account and contact details up to date so we can complete your orders and reach you if needed.

Article 8 - Pricing

8.1 All prices are shown in GBP (£) and include any applicable UK VAT.
8.2 The price shown at checkout is the final amount payable.
8.3 If a genuine pricing error occurs, we may cancel the affected order and issue a full refund.

Article 9 - Optional Tools

9.1 We may give you access to third-party tools that we neither monitor nor control.
9.2 You use any such tools at your own risk and subject to the third party's own terms.
9.3 We accept no liability arising from your use of optional third-party tools.

Article 10 - Third-Party Links

10.1 Our website may link to third-party sites that are not affiliated with us.
10.2 We are not responsible for the content, accuracy or practices of those sites.
10.3 Any dealings with a third party are solely between you and that third party.

Article 11 - User Comments and Feedback

11.1 If you send comments, ideas or feedback, you agree that we may use them without restriction or obligation to you.
11.2 You are solely responsible for any comments you make and for their accuracy.
11.3 You must not post anything unlawful or offensive, or that infringes the rights of others.

Article 12 - Errors and Omissions

12.1 The site may occasionally contain typographical errors, inaccuracies or omissions.
12.2 We may correct any error and change or update information at any time without prior notice.
12.3 This includes correcting errors in product descriptions, pricing or availability after an order has been submitted.

Article 13 - Prohibited Uses

13.1 You may not use the site or its content for any unlawful purpose or to encourage unlawful acts.
13.2 You may not infringe intellectual property rights, harass or abuse others, submit false information, or upload malicious code.
13.3 You may not collect others' personal information, send unsolicited advertising, or interfere with the security of the site.
13.4 We may end your access to the site for any prohibited use.

Article 14 - Warranty Disclaimer and Liability Limitation

14.1 We do not guarantee that your use of the service will be uninterrupted, timely or error-free.
14.2 Our products and website are provided as they are and as available, except for warranties that cannot be excluded by law.
14.3 As far as the law allows, Purevanta Ltd is not liable for indirect or consequential loss arising from your use of the site or products.
14.4 Nothing here excludes liability that cannot be excluded under UK law, including your statutory rights as a consumer.

Article 15 - Return Policy

15.1 You may return most items within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
15.2 This is in addition to your statutory right to cancel most orders within 14 days under UK consumer law.
15.3 Full details of eligibility, return shipping and refunds are set out in our Return & Refund Policy.

Article 16 - Indemnification

16.1 You agree to indemnify and hold Purevanta Ltd harmless from any claim or demand arising out of your breach of these Terms.
16.2 This includes any claim arising from your violation of any law or the rights of a third party.

Article 17 - Severability

17.1 If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed.
17.2 The remaining provisions will continue in full force and effect.

Article 18 - Termination

18.1 These Terms remain in effect while you use our website or buy from us.
18.2 We may end this agreement or your access to the site at any time if you breach these Terms.
18.3 Any obligations and liabilities incurred before termination will survive.

Article 19 - Entire Agreement

19.1 A failure by us to exercise or enforce any right is not a waiver of that right.
19.2 These Terms, together with our posted policies, are the entire agreement between you and us and replace any earlier agreements.
19.3 Any ambiguity in these Terms will not be interpreted against us as the drafting party.

Article 20 - Governing Law

20.1 These Terms are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales.
20.2 This does not affect your statutory rights as a consumer.

Article 21 - Changes to Terms

21.1 You can review the most current version of these Terms at any time on this page.
21.2 We may update or change these Terms by posting updates to our site.
21.3 Continued use of the site after changes are posted means you accept those changes.

Contact Information

Store Name: Nirole
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nirole.com
Phone: +44 2080 403960

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday & Sunday: Closed