Shipping policy
At Nirole, every order is prepared with care and sent on a reliable, tracked service. This policy sets out how we process, ship and deliver your order within the United Kingdom.
1. Delivery Costs
Standard delivery is free on all UK orders, whatever the order value. There are no separate shipping or handling charges added at checkout.
2. Processing and Delivery Times
The total delivery time includes two stages:
- Processing time: 1–2 working days (preparation, packaging, and handover to the carrier).
- Transit time: 3–7 working days (delivery by the carrier to your address).
Estimated total delivery time: 4–9 working days from the order date. Orders placed before 5:00 PM (GMT) are processed the same business day; orders placed after 5:00 PM (GMT) are processed the next business day.
3. Order Confirmation, Tracking and Couriers
As soon as your order leaves us, we email you a confirmation with a tracking number so you can follow its progress. Parcels are sent with trusted couriers, Royal Mail and DHL.
4. Taxes and Duties
Prices are shown in GBP (£) and already include any UK VAT that applies. For deliveries inside the United Kingdom there are no further customs charges or import fees to pay.
5. Damaged or Lost Packages
If your parcel arrives damaged, let us know within 48 hours and include a few photos of the item and its packaging. If a parcel is confirmed lost on its way to you, we will either send a replacement or refund you in full.
6. Accuracy of the Delivery Address
Please make sure your delivery address is complete and correct when you order, as we cannot reroute a parcel once it has been dispatched.
7. Contact & Company Information
Store Name: Nirole
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nirole.com
Phone: +44 2080 403960
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday & Sunday: Closed