Refund policy

We want you to be happy with your purchase from Nirole. If a product is not right for you, this policy explains when and how you can return it and how refunds work. It applies to orders delivered within the United Kingdom.

Return Eligibility

You have 30 days from delivery to request a return. Items should be unused, or only gently tried, in their original condition and packaging, with your order number or delivery note included. Please note that many of our products are worn against the body or used for personal comfort, so for hygiene reasons an item that has been opened or used can only be returned if it is faulty. Sealed items can be returned within the window as long as the seal and packaging are intact.

How to Make a Return

To start a return, email us at info@nirole.com with your order number and a short note on the reason, and our team will guide you through the next steps.

Return Shipping Costs & Labels

If you are returning an item because you changed your mind, you arrange and cover the cost of return postage. If an item is faulty or arrived damaged, we cover the return cost and send you a prepaid label. We recommend a tracked service, as a change-of-mind return lost without tracking may not be refunded.

Refund Process

Once we receive and check your return, we process your refund within 7 business days to your original payment method in GBP. We never charge a restocking fee. The original delivery cost is only refunded when the item was faulty or damaged.

Right to Cancel (UK Consumer Rights)

Under the Consumer Contracts Regulations 2013 you have the right to cancel most orders within 14 days of receiving them, and the Consumer Rights Act 2015 protects your right to goods that are as described and of satisfactory quality. Nothing in this policy affects those statutory rights.

Exchanges

We are happy to exchange an item for the same product where stock allows. If your preferred size or option is unavailable, we will offer a refund instead.

Defective or Damaged Products

If something arrives faulty or damaged, contact us within 48 hours with a photo and we will arrange a full refund or a replacement at no cost to you, including return postage.

Contact Information

Store Name: Nirole
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nirole.com
Phone: +44 2080 403960

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday & Sunday: Closed